Terms of Service (Hoodie and Kigurumi Commissions)

References
All references should be accurate and up-to-date. If your reference is inaccurate, please specify the changes/alterations in your initial inquiry email. It is the responsibility of the buyer to ensure their references are accurate (this includes color, markings, appendages, etc.).

Failure to inform me of incorrect references prior to the start of your commission will result in additional fees to cover the cost of replacement material.

All references should be SFW (safe for work) and should not contain content over PG-13 (no nudity please). If your only available reference contains graphic content, please black it out prior to sending/linking. You will not receive a quote if you send/link NSFW references.

Quotes
Every applicant will receive an email following a commission opening. However, only accepted commissions and wait-listed customers will receive a quote.

Quotes are valid for the current round of commissions only.

Minors Policy
Unfortunately, at this time I do not accept commissions from minors (anyone under 18 years of age). I strongly discourage parents who are unfamiliar with the furry fandom and/or the prices of bespoke costumes from commissioning me by proxy.

Fascist Furs Policy
I do not want my work associated with fascist, nazi, or alt-right (MAGA) furries, and will not knowingly accept commissions from individuals associated with these hate groups. I reserve the right to refund any down payment from the aforementioned individuals. Should materials for the project already be purchased, you will receive a refund minus the cost for materials and any time spent on your project.

If you personally identify as a member of any of these groups, I am not the artist for you.


Accepted Commissions
All accepted applicants must pay their 50% down payment and submit their specified measurements within 72 hours (3 business days) of their email notification. Failure to send either may result in a lost space within the commission line.

I do not place commission slots on hold.

Waitlist Status (what does it mean?)
Customers who have been wait-listed will receive a number indicating their place in the wait-list. Should another customer back out of a commission slot/change their mind, wait-listed person number 1 will be notified, then 2, 3 and so on.

Wait-listed customers have 72 hours (3 business days) from their notification email to submit their 50% down payment and specified measurements. Failure to do so will result in a loss of que number.

Measurements
It is your responsibility to ensure that their measurements are accurate and taken in accordance with how you would like your garment to fit. Inaccurate measurements may result in an uncomfortable or poorly fitted garment.

Payment
A 50% down payment is due within 72 hours (3 days) of the acceptance email unless otherwise specified. Failure to do so may result in a lost space within the commission line. Payments over 50% will be refunded and you will be asked to correct the error.

All payments should be sent via paypal, in US Dollars. Payments sent in other currencies will be refunded and you will be asked to correct the error.

All customers must specify sale, and not gift. Payments sent as gifts will be refunded and you will be asked to correct the error.

Refunds
Refunds on down payments are issued on a case-by-case basis, or if for some reason I am no longer able to complete your commission (either due to personal injury, illness, or death).

Turnaround Times
Average turnaround times range from 4 to 8 weeks but vary based on what fabric is in stock, shipping times (most fabric is ordered online and shipped internationally to Canada), payment and email date.

It is strongly recommended that you have your full payment ready when making your 50% down payment.

Shipping/Postage
You are responsible for covering any and all shipping costs. This includes postage, insurance/tracking, and any customs fees that may occur.

Please note I ship from Canada – average postage to the continental USA is $45 USD, but can go up to $65 and higher, depending on the size of the package and travel distance.

Packages heading overseas can be quite expensive. Overseas clients are strongly encouraged to mention their location on their application, so I can provide an estimate for shipping up front.

Improper Fits, Alterations and Repairs
Hoodies and kigurumis are sewn to your specifications. It is your responsibility to ensure measurements are taken correctly.

If a hoodie or kigurumi should not fit properly and is sewn within 1” of your specifications, you may return their garment for alterations. You are responsible for covering the shipping and alteration costs.

If a hoodie or kigurumi should not fit properly and has a greater than 1” discrepancy between the garment’s measurements and those sent, I will cover the cost of shipping and alterations.

Alterations and repairs not related to sizing can be done. Cost of materials, labor and shipping are the customer’s responsibility.

Photos and Media
I reserve the right to post photos of hoodies and kigurumis for promotional purposes, unless otherwise specified by the buyer during initial inquiry emails (eg. Surprises for friends, cons, etc.).

By accepting a commission slot and paying your 50% down payment, you are agreeing to these terms of service.